Return Policy
60-Day Money-Back Guarantee
We stand behind our products. If you are not completely satisfied, you can return your purchase within 60 days for a full refund.
How to Return
To initiate a return, please contact our customer service team at returns@biosuggarheath.com with your order number. We will provide you with return instructions and a return authorization number.
Return Conditions
- Products must be returned within 60 days of purchase
- Products should be in their original packaging when possible
- Opened or used products may be accepted within the guarantee period
- Return shipping costs are the responsibility of the customer unless the return is due to our error
Refund Processing
Once we receive your returned items, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Questions?
If you have any questions about our return policy, please contact us at support@biosuggarheath.com.